We care deeply about the quality, integrity, and experience of every order we send. If your order arrives damaged, defective, or incorrect, our team is always happy to help.
This policy applies to purchases made directly through elvasallnaturals.com.
If your order was purchased through one of our retail partners, please contact the original place of purchase for return or exchange support.
To contact our Customer Care team, please send us an email through our Contact Us page.
We stand behind the quality and care that goes into every product we make. We want you to feel confident ordering from Elva’s All Naturals, and we are committed to providing thoughtful, fair, and responsive customer support.
Please inspect your order upon receipt. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please email us through our Contact Us page with your order number. Our team will respond within 1 business day and may request clear photos or a short video showing the issue.
In most cases, we will not require the product to be returned before resolving the issue. If a return is required, return instructions will be provided by our team.
Please contact us first. Items sent back without first contacting us will not be accepted.
All eligible return or refund requests must be submitted within 30 days of delivery, along with your order number.
Due to the personal and sanitary nature of the personal care, home care, and wellness products we sell, we do not accept returns or exchanges on these products once they have left our warehouse unless they arrive damaged, defective, or incorrect.
In select situations, store credit may be offered at the discretion of Elva’s All Naturals.
Scent perception is highly personal and may vary from person to person. For this reason, we are unable to offer refunds or exchanges based on fragrance or scent preference.
If a scent is not quite right for you, we invite you to gift the product to someone who may enjoy it and explore another scent next time.
While we are unable to offer refunds or exchanges related to scent preference, store credit may be offered at our discretion in select situations.
Yes. Because our products are made with natural and botanical ingredients, slight variations in scent, colour, and texture may occur from batch to batch due to seasonal harvests and natural ingredient variation.
These natural variations are normal, are part of the character of authentic plant-based products, and do not constitute a product defect.
Because individual responses to ingredients can vary, we are unable to accept returns or exchanges related to personal sensitivities, irritation, or allergic response.
We encourage customers to carefully review all ingredient information prior to use and to perform a patch test before broader application.
Please review our Disclaimer & Product Safety Policy for additional guidance.
Due to the complexities of cross-border shipping, customs processing, duties, tariffs, and international handling fees, all orders shipped to the United States are considered final sale.
We are unable to offer returns, refunds, or exchanges on orders shipped to the United States unless the order arrives damaged, defective, or incorrect.
If your U.S. order arrives damaged, defective, or incorrect, please email us within 7 days of delivery through our Contact Us page.
Approved refunds are issued to the original method of payment.
Please allow up to 10 business days for your financial institution or payment provider to process and post the refund.
If a return is required and approved, return instructions will be provided by our team.
Customer care is deeply important to us. We believe in treating people with honesty, kindness, and fairness, values Nana Elva instilled in us from the beginning.
Elva’s All Naturals reserves the right to decline any return, refund, exchange, or store credit request that does not meet the conditions outlined in this policy.
